American Airlines Describes organized and developed its operating systems control (SOC) center in Dallas, from which the day-to-day running of the airline is the case. This case in detail a decision support system used by air traffic controllers, and object-oriented tools and methods used for its development. "Hide
on F. Warren McFarlan, Espen Andersen Source: Harvard Business School 14 pages. Publication Date: September 6, 1994. Prod. #: 195046-PDF-ENG
Related Case Solutions & Analyses:
Block 16: Conocos Green Oil Strategy (D)
Cummins Engine Co.: Starting Up B Crankshaft Manufacturing at the San Luis Potosi Plant
Alan Stein
General Mills Inc.: Analyzing an Annual Report
Prodigy Services Co. (A)
McCaw Cellular Communications Inc. (C)
Viscotech Inc.
Diskit Khartsan Ltd. in 2013: Hatching a Solution
India: A Concise Profile, 2014
The Business Environment of Nigeria
