America Online: Using Information Technology to Better Serve the Customer Harvard Case Solution & Analysis

Mike Connors, president of AOL Technologies, is considering several efforts to correct operational problems inhibiting the growth of the company. What is needed to support growth and competition with counter Prodigy, CompuServ and Internet services? "Hide
by James I. Cash, Jr., Judy Stahl source: Harvard Business School 20 pages. Publication Date: March 13, 1996. Prod. #: 396290-PDF-ENG

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