Describes the conflict that arose between the manager and creative director Tassani connection, the Chicago advertising agency, which makes the transition from business professional management. Client, director of marketing for the chain muffler repair, called the manager to complain about the behavior of the creative director. The manager has to figure out what to do. The aim is to provide students with an opportunity to deal with problems manage relationships with colleagues and superiors. Students can discuss control 1) interagency relationships, 2) interpersonal conflicts, and 3) creativity. "Hide
by Linda A. Hill, Melinda B. Conrad Source: Harvard Business School 15 pages. Publication Date: February 19, 1992. Prod. #: 492034-PDF-ENG
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