Aman Resorts describes the operating model and the philosophy of this high-end set of global properties. Aman relies on employees taking significant initiatives to ensure the highest quality of personalized service in the hospitality industry. The case also highlights the strategy of Aman and the operations that are very different from the industry standards.
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by Eugene Soltes, Aldo Sesia Source: Harvard Business School 14 pages. Publication Date: November 9, 2010. Prod. #: 111012-PDF-ENG
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