The relatively small manufacturer of computer memory disks made a large position in the market by using its statistical quality control (SQC) program. Currently expanding production of a new line of drives and face problems in getting the process to improve the output as fast as it did with previous products. Offers students struggle with issues such as: 1) How can the head of the company to eliminate the apparent "stickiness" in the output? 2) What changes should be made in the way the program is managed SQC? and 3) SQC program eventually viability in an industry that is changing (products and processes), so fast? "Hide
by Robert Hayes, Roger E. Bohn Source: Harvard Business School 17 pages. Publication Date: July 31, 1987. Prod. #: 688010-PDF-ENG
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