Alliant has been a leader in the healthcare industry in the implementation of total quality management. After five years, however, they do not have much to show for their efforts, with the exception of the "foundation" quality of relationships and processes. The case discusses his plans to "push" the quality of programs by implementing new information systems strategy. Education goals. Implementation issues in total quality management and the role of I / T in the implementation of strategic change "Hide
by Jane Linder, Gwendolyn Moore Source: Harvard Business School 30 pages. Publication Date: July 23, 1991. Prod. #: 192003-PDF-ENG
Related Case Solutions & Analyses:
Japan Net Bank: Japans First Internet-Only Bank
Global Business Council on HIVAIDS on World AIDS Day 2001
CRU Computer Rentals
Next Wave of Corporate Community Involvement: Corporate Social Initiatives
ING Bank of Canada (A): Launch of a Direct Bank
Assertive Policing Plummeting Crime: Epilogue: Crime Falls Doubts Arise
Bessemer Trust: Guardians of Capital
Design Careers of Alan Yip and Winnif Pang
Capital for Enterprise Limited (CfEL): Bridging the SME Early-Stage Finance Gap
Corporate Reputations: Should You Compete on Yours?
