After the widely publicized complaints destructive guests and unreliable nodes, online apartment rentals site Airbnb explores mechanisms that trust between guests and hosts. Flexible systems online reputation can collect and share information with ease, but Airbnb have to decide what information guests and hosts should provide and how much flexibility, everyone should have a choice of who to do business with. Complete system can provide all the information users have request, but it would be too complicated for everyday use? "Hide
by Benjamin Edelman, Michael Luca Source: HBS Premier Case Collection 7 pages. Publication Date: December 2, 2011. Prod. #: 912019-PDF-ENG
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