For decades, offshoring concerned little more than relocating call centers to nations with lower labour costs. But things have altered. Recent new generation of offshoring features value added services, such as specific R&D functions or highly complex software jobs.
These changes are compelling firms to reconsider their internationalization strategies in order to incorporate more of such value added offshoring processes. In this specific article, the authors discuss the dangers and chances when offshoring that supervisors must consider, and they propose six measures directed at creating value rather than just reducing prices.
PUBLICATION DATE: September 15, 2011 PRODUCT #: IIR060-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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