In the midst of a dramatic change in the field of information systems, and lower profits on ABC, vice president for sales and service division, Jeff, and their leaders are trying to turn their division. The transformation goes to a good start, but soon encounters problems, as managers are forced to lay off staff and cancel the conference are designed to move the transformation forward. Jeff asks what he should do next, as some members of his management team resigned and low morale. "Hide
on D. Quinn Mills, Brock W. Orwig, Janet M. Pumo, Todd C. Stilson, Richard C. Wei Source: Harvard Business School 15 pages. Publication Date: January 24, 1994. Prod. #: 494075-PDF-ENG
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