Established the company's business processes are usually designed to perform daily activities. As such, they may have great difficulty handling the novel initiative, especially when it requires coordination between the different departments. Such cases are often a better deal a new structure, which sees the organization as a nexus of personal promise that the staff do with each other. By definition, the authors, the commitment of the Executive's promise to meet clients in the organization. "Client" and "Executive" refers simply to the role: a person acts as a client to request and performer during query execution. In committing to the client, artist promises to fulfill the customer's "conditions of satisfaction", that is, the specific conditions (such as cost, time and quality) required to meet the needs of the client. In general, the strongest commitments are public, active, voluntary, explicit and motivated. In addition, effective obligations generally arise from the ongoing discussions between the customer and what to pass through four major preparatory steps, negotiation, execution and confirmation. "Hide
by Charles Spinosa, Donald N. Sull Source: MIT Sloan Management Review 11 pages. Publication Date: September 1, 2005. Prod. #: SMR189-PDF-ENG
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