When the tsunami in South-East Asia on 26 December 2004, the management team at a Swedish tour company must manage the devastating crisis affecting thousands of its customers and employees in Thailand. Documents challenges the company faced in the first ten hours of the crisis. In conditions of uncertainty, these first few hours, the leadership team must make a number of decisions to organize and manage the response of the rest of its operations. Describes a chaotic environment crisis, especially when the normal course of business is interrupted, and puts students in the shoes of a number of managers, each of whom make decisions on his / her own, in coordination with each other in order to respond effectively to the company. "Hide
by Joshua D. Margolis, Vincent Dessain, Anders Sjoman Source: Harvard Business School 20 pages. Publication Date: September 17, 2006. Prod. #: 407007-PDF-ENG
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