Customer service team lead (team leader) decides to take part in a town hall meeting with the president of the company and publicly air their concerns about the problems of the computer system. This action to help solve the problems of the system, but the price leader it is bad performance review, perhaps motivated by the action team leader at a town hall meeting. She had to find a way to solve its problems in the hospital software solutions without destroying her career. This addition to the hospital if Software Solutions (A), item # 907C18.
This is part of a set of cases Ivey and technical notes written for the introductory-level courses. "Hide
by Elizabeth M. Grasby, Jason Stornelli Source: Richard Ivey School of Business Foundation 4 pages. Publication Date: July 26, 2007. Prod. #: 907C19-PDF-ENG
