ProntoWash management is considering franchising and Balanced Scorecard can be combined to help employees provide clients with consistent service around the world and capture the appropriate information management. In 2007 ProntoWash, international car wash company based in Argentina, is planning for rapid growth Throug combination of own and franchise operations. CEO Sergio Kompel needed for FINA performance management system that will help us maintain a single focus and operational coherence in new and existing points of sale around the world. One of the indicators that Kompel and his team examined a Balanced Scorecard, a tool traditionally used by top management. ProntoWash task is to develop a balanced scorecard that will be available across the entire organization, from the leaders in the central office, the franchise, the workers on the front line. "Hide
on F. Asis Martinez-Jerez, Catherine M. Miller Source: Harvard Business School 15 pages. Publication Date: January 24, 2008. Prod. #: 108037-PDF-ENG
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