Chief of Orthopedic Surgery child was very concerned for a long time that young patients (and their parents) have in the orthopedic clinic. The long wait times tend to exacerbate already delayed distress and concern that patients face. Chief looked at recently collected data on service times and wondered how this process can be improved by continuing to balance budget constraints to reduce costs. In addition, any change can not be done in isolation, as it shares the clinic with other departments. Monthly meeting of the executive fast approaching and expectations started to heat up, that her efforts could stimulate improvements in other departments too. "Hide
by Robert Klassen, Kellie Leitch, Manpreet Hora Source: Richard Ivey School of Business Foundation 9 pages. Publication Date: 06 May 2008. Prod. #: 908D01-PDF-ENG
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