The crisis of AIDS was identified by GlaxoSmithKline, and its decisions affected thousands in Africa. There were no ready answers to the disaster, but everyone-- the media, nongovernmental organizations, governments, investors, and others--had an opinion. GSK had to decide the best way to address the disaster while keeping business viability in developing countries in the midst of all the pressures.
In addressing critics proactive, he was viewed as the de facto representative for the pharmaceutical sector in addressing these critical problems. The tone was established by these communications for its global operations and the company.
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