Just as Chris Watson thanked the previous customer for her patience, the shift supervisor reminded Watson that the line was very long and that the cases needed to be resolved expeditiously and cost-efficiently. Watson saw someone who was clearly vexed by the interruption of the flight and by the delay in rescheduling her itinerary as the next client stepped forward.
PUBLICATION DATE: March 16, 2009 PRODUCT #: UV1477-PDF-ENG
Unity Airways Chris Watson (B) Case Study Solution
This is just an excerpt. This case is about COMMUNICATION
