Mina O’Reilly, an officer at Logan Airport’s Transportation Security Administration (TSA) in Boston, must control an employee accountable for a security violation that resulted in a 45-minute terminal closure during peak hours, a potential threat to voyager safety, and travel delays across the U.S. O’Reilly considers the impact of her conclusion on a shifting labor force: the growing divide between those workers greatly committed to the mission and those joining to simply in finding a job.
The senior TSA staff and airlines are calling for responsibility, but the man responsible for the violation is an enthusiastic and valued employee who has been since its foundation with TSA. As her shift tactics, O’Reilly must determine whether or not she can clock in as usual.
PUBLICATION DATE: June 19, 2009 PRODUCT #: 409116-HCB-ENG
Mina O'Reilly at Logan Airport's TSA Case Study SolutionThis is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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