Composed from the viewpoint of the vice-president and primary details policeman, the case narrates the numerous current effective process modification efforts at Pinnacle West. The vice-president has actually accomplished preliminary success in setting up a process-oriented culture inside his own details innovation (IT) services company, and in some particular company systems within Pinnacle West.
He now deals with a considerable crossroads in his process orientation method for Pinnacle West. He has to create a technique for a larger rollout of a process-oriented method throughout Pinnacle West and identify if the bigger enterprise is all set for this technique. He has to thoroughly weigh the numerous choices in rolling out this method, as he fears that any error might hinder his thoroughly carried out strategies for bringing a process-oriented technique to handling at Pinnacle West.
PUBLICATION DATE: February 05, 2010 PRODUCT #: 910E02-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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