This case targets Open Text, a Canadian software development company that offers enterprise class, knowledge management tools. Three important customer implementations of Open Text software tools are described: Hyatt Hotels created an effective focused meeting platform and improved customer service; Siemens AG radically improved its routine workflow processes; and EnCana sped up info accessibility by means of a map-based interface to its document repository.
Open Text Corporation Case Study Solution
Discussion questions encourage students to consider the difficulties in handling unstructured information, the organizational benefits of effectively managing knowledge, as well as the potential hazards of "missing out" on the info revolution.
PUBLICATION DATE: December 13, 2010 PRODUCT #: 910E21-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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