In early 2000, Verizon Communications implemented the Human Resources Balanced Scorecard, to assess the effectiveness and impact of human resource management. This case describes the benefits of metrics and measurement problems, and implementation. Learning Objective: To help students understand: 1) how to implement the Balanced Scorecard, 2) how to measure and improve the effectiveness of support functions, and 3) how to link non-financial measures for financial support measures for the financial functions of benefits are difficult to quantify. "Hide
Srikant M. Datar on, Marc J. Epstein, Jeremy Cott Source: Harvard Business School 23 pages. Publication Date: June 21, 2001. Prod. #: 101102-PDF-ENG
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