This note explains the need for and the importance of the quality function deployment (QFD), customer-driven quality planning tool that translates customer needs into relevant technical requirements of the product or service. The note addresses the methodology and implementation with respect to a particular product or service, product in this situation to be credit cards. "Hide
by Jitendra R. Sharma 10 pages. Publication Date: November 18, 2009. Prod. #: 909D10-PDF-ENG
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