This case illustrates the conflict resolution HUL and policy development for people using the "leading from the middle 'example. Story focuses on the problems faced by the human resources manager at the plant, which must comply with the organization's goals, work with multiple unions that resist change and having conflicts with each other. "Hide
by Thomas J. DeLong, Mona Singh Source: Harvard Business School 12 pages. Publication Date: January 5, 2010. Prod. #: 410002-PDF-ENG
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