A part of the Student Admissions Committee has been asked to offer suggestions on how to improve the admissions process. In examining operations supported by his interest, before offering any recommendations, he sets out to totally define the process and its perceived shortcomings.
He illustrates the stream of the process using a Procedure Flowchart Map. To shortly substantiate the anticipations of the clients (customers) and the related behaviours built-in to the process, he uses the SIPOC Lean-Six Sigma tool (Suppliers-Inputs-Process-Output Signals-Customers).
Prospective Student Visits to the Darden School Process Improvement B Case Study Solution
PUBLICATION DATE: August 17, 2012 PRODUCT #: UV6509-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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