Mumbai Dabbawala describes an organization that has a very high service performance (6 Sigma equivalent or better) with an inexpensive and very simple operating system. The case examines all aspects of the system (mission, information management, materials management, human resources, systems, processes, and so on), as well as challenges faced by the organization Dabbawala in a rapidly changing environment. External consultant proposes the introduction of new technologies and management systems, while the leading logistics companies (eg, FedEx) come to Mumbai to learn about the system Dabbawala.
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by Stefan Thomke, Mona Singh Source: Harvard Business School 23 pages. Publication Date: 08 February 2010. Prod. #: 610059-PDF-ENG
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