This case scenario explains in rich detail the alteration challenge that the manager of pharmacy services at London Health Sciences Centre (LHSC) confronts in September 2011. She is accountable for executing an acronym for Health Care experiencing Optimization, job HUGO.
This job is the most complex and complete one that London area hospitals have experienced: the job carries a total of 11 healthcare organizations with anticipated job costs in excess of $25 million, in London and surrounding region. Executing HUGO has the potential to save lives in the hospital, where critical malfunctions are frequently linked to manual procedure that involves numerous steps and individuals. Regardless of the powerful reasons for executing this project, the director anticipates significant resistance from nurses, doctors and staff that are used to their way of running. It is clear this change challenge involves not just the adoption of new technology but a major cultural change.
Project HUGO at LHSC Leading Urgent Change in Healthcare Case Study Solution
PUBLICATION DATE: December 13, 2012 PRODUCT #: W11379-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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