Tips technologies empower crucial divisions of an organization such as HR, Training, Operations, and Legal, to achieve operational efficiency. In addition, IT can and must be utilized to boost the business's strategic placement, by "socially" participating an ecosystem of stakeholders: employees, suppliers, and customers. For this particular, the business's back end IT infrastructure has to be linked up with the front line, so that information can flow fluidly, and important decisions could be taken in real-time.
In this particular context, we make a differentiation between Systems of Record and Systems of Engagement. The latter kind of IT is emerging, and will alter the company landscape in ways that are considerable. This case is all about one such stage of participation called Wooqer, which company heads can harness to tackle many different predicaments. Wooqer assists communities of the users to function separately, despite demanding continuous help from IT. In a retail surroundings that is rapidly expanding, Madura's Strategy Head has to decide between implementing point solutions to technology difficulties that are various, and rolling out a system of participation.
Wooqer Making Business Social B Case Solution
PUBLICATION DATE: February 01, 2013 PRODUCT #: IMB413-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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