In 2002, Tata Consultancy Services (TCS), set up operations in China, following its major customers, GE Medical Systems. TCS China operations are also supported in the software needs of multinational and regional companies expanding in China, providing the company with a platform to grow its local customer base. In 2006, TCS announced a new global initiative of business, which includes plans for large-scale operations in China. The goal was to grow its China operations to become the second global TCS 'delivery center after India, functioning as an offshore IT outsourcing hub for the Asia-Pacific region. Moreover, the growing domestic market in China software presents attractive opportunities for IT services. TCS turned his attention to the financial sector in China, as many domestic banks in China were then undergoing major organizational changes. Given that, in 2007, the company has set a target to increase its China-based labor force from 800 to 6,000 by 2011. However, the shortage of supply of IT talent in China has been a major problem, and in early 2010, labor force TCS "has reached 1,100. The company set a new goal to four times the strength of their work force to 5,000 by 2014. Product / service innovation is an important catalyst to sustain its growth and maintain a competitive advantage in the Chinese market. What steps should be taken to the company, click on the growing demand for outsourcing services while addressing quality of service resource difficult situation? "Hide
by Wee Beng Geok, A. Lee Gilbert, Ivy Buche Source: CCP in Nanyang Tech University 19 pages. Publication Date: Aug 03, 2010. Prod. #: NTU017-PDF-ENG
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