Most food companies Sysco decided to buy business intelligence (BI) software, technology designed to provide superior monitoring and analysis capabilities. Twila Day, assistant vice president for technology and applications, BI project is responsible and should determine exactly how much software to buy. It should also plan to implement BI in the company. After consulting with Business Objects, BI applications provider, Sysco decided to initially configure the software and train staff to deal with only a limited set of issues. "Hide
by Andrew McAfee, Alison Berkley Wagonfeld Source: HBS Premier Case Collection 19 pages. Publication Date: June 16, 2004. Prod. #: 604080-PDF-ENG
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