This caselet note shares the Module on Responsibilities to Customers taught asa required course in the Harvard Business School MBA program in Leadership and Corporate Accountability.
The Note summarizes the inequality inherent in the company-customer relationship and placesthe ethical, legal and economical responsibilities of companies to their clients as ways of addressing these asymmetries.
Responsibilities to Customers, Module Note case study solution
PUBLICATION DATE: December 09, 2014 PRODUCT #: 315062-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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