Catherine Russell, a senior vice president of the Harbor Community Bank (HCB), had lunch with one of her branch managers, Rachel Dwyer, to face her relating toviolating bank opening and closure procedures.
When Russell had asked about the situation before, Dwyer had boldly lied, as had the two HCB branch workers who worked under Dwyer. What would be the most appropriate solution? This case is preceded by the B and A cases.
That Little Voice Inside (C) case study solution
PUBLICATION DATE: November 13, 2014 PRODUCT #: UV7048-HCB-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
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