After extensive dialogue, Baystate Health (BH) and the private Radiology and Imaging (R&I) carriedout a clear business plan to consolidate their two practices in a new breast facility in a new location. Despite a clear business plan, however, tensions among both staffs remained high.
Project leaders Dr. Gianturco and Suzanne Hendery carefully crafted an inner communication and implementation plan, detailed to the hour, and enlisted an adviser to help to unify the "warring factions."
The consultant worked with Dr. G and Ms. Hendery to plan and hold a retreat with all the stakeholders-clinicians, direction, and staff-from all places and from both legacy organizations, with the goals of assembling a new cultural pattern and designing a new patient experience.
PUBLICATION DATE: May 01, 2015 PRODUCT #: PH5031-HCB-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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