Bangalore, capital of Indian state’s Karnataka, having numerous government schools where one of the Indian NGO, The Akshaya Patra Foundation (TAPF), took the initiative to provide free lunch to all of the students of these government schools. TAPF was founded in the same state in 2000 and now its kitchen situated in Vasanthapura provides free lunch to 650 schools in and around Bangalore with a huge number of 87,045 children.
TAPF has the objective to feed around 5 million students till 2020 while ensuring the same quality of food with other performance yardstick such as time of delivery and temperature of food at the time of delivery should meet the desired specifications. In 2014, as TAPF provided lunch to around 1.4 million students. But this massive expansion would require the huge concentration from each department of TAPF.
The quality assurance team has been successful in implementing multiple quality improvement projects that has proven so far by the company’s performance. But such a huge expansion would be a greater challenge for the team of Muralidhar, the head of quality at TAPF.
Feeding to this large segment would not be hard enough for the team as their performance dictate, but the actual challenge is to meet the desired quality. The ideal time to deliver after cooking is 6 hours, but as number of children are growing so it would also likely to increase the cooking at consumption time.
Muralidhar is now using the concepts and finding the techniques to keep the desired time limit from cooking to consumption while ensuring the quality specification are also met.............................
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