Greg James, global manager of Sun Microsystems, Inc, set to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates and the United States to address the acute off the client system as required by the service contract. Instead, to find a quick resolution to the rapidly growing client situation, prompting him to travel, he faces a distributed work, global cooperation, conflict, and governance issues that threaten to unravel his team.Managing a Global Team Greg James at Sun Microsystems Inc (A) Case Solution
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Tsedal by Neely, Thomas J. DeLong Source: HBS Premier Case Collection 15 pages. Publication Date: July 3, 2008. Prod. #: 409003-PDF-ENG
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