The student should develop a strategy for a large area of a tennis club resort. Tennis Director must decide how many ships must be built within the next three years, which is the surface they should have, and how much he should charge a fee for their use. Illustrates the problem of planning in the service organization. "Hide
by W. Earl Sasser Jr. Source: Harvard Business School 12 pages. Publication Date: September 1, 1973. Prod. #: 674011-PDF-ENG
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