The main problem of the high turnover rate in a multi-site, international subsidiary of a large company resort. It also describes the problems of quality of service, because the amount of value added by employee interaction with customers is high. Analysis of selection and recruitment as a process flow needed to analyze the situation. There is also a cross-cultural issue because of a structural imbalance in the ratio of non-US (primarily French) managers to American managers. "Hide
by Christopher WL Hart, Dan Maher Source: Harvard Business School 14 pages. Publication Date: December 8, 1986. Prod. #: 687047-PDF-ENG
Related Case Solutions & Analyses:
Bed Bath & Beyond
Procter & Gamble Japan (D)
Kaiser Steel Corp.–1972
Best Buy’s Turn-Around Strategy (2013)
McDonald’s (in 2013): How to Win (Again)?
Tesla Motors (in 2013): Will Sparks Fly in the Automobile Industry?
John Smithers At Sigtek
DOOSAN INFRACORE INTERNATIONAL: PORTABLE POWER BRAND TRANSFORMATION (B)
NEW PRODUCT TESTING THROUGH EXPERIMENTAL DESIGN: THE CASE OF VARN INTERNATIONAL LTD
LEADING THE TATA GROUP (B): THE CYRUS MISTRY YEARS
