United Parcel Service (UPS) in 1987, has faced serious challenges in its long-standing policy, training and promotion from within. Increased competition in its traditional business found UPS ground transportation lag in computerization and requires technical expertise, he could not simply select from within its ranks. Regardless of when and how the new people had to be hired and assimilated, and to what extent culture UPS and / or new people will have to adapt, were key issues. "Hide
by Jeffrey A. Sonnenfeld, Meredith Lazo Source: Harvard Business School 22 pages. Publication Date: October 23, 1987. Prod. #: 488016-PDF-ENG
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