The company commitment in the Total Quality Management has established a computer system that collects 30,000 comments on its process every 2-4 hours. Operating people found the monthly statements of financial performance are not very useful in this environment. Recently created a department manager of the daily income for its operators. The case is considered as a financial summary information in an environment where the extensive and timely product information processes and products already exist. "Hide
by Robert S. Kaplan Source: Harvard Business School 22 pages. Publication Date: 06 Oct 1989. Prod. #: 190039-PDF-ENG
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