This article describes a reflective or active listening. The list of answers, nondirective directive is given in the appendix. The note itself briefly the basic principles of reflective listening and how they can be applied. It can be used as a summary or introduction, the subject.
This Darden study. "Hide
by James G. Clawson Source: Darden School of Business 11 pages. Publication date: April 03, 1991. Prod. #: UV0118-PDF-ENG
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