Provides an assessment of "Leadership Through Quality" efforts at Xerox. Evaluation includes both negative and positive factors, based on extensive interviews and surveys. Based on this assessment, an action plan is determined and presented which was approved by senior management. Students will be asked to consider the appropriateness of the mid-term adjustments are appropriate. Allows students to see how long it will take major changes taking place and the effort involved in maintaining and deepening the changes. "Hide
by Todd D. Jick Source: Harvard Business School 7 pages. date : June 5, 1992. Prod. #: 492045-PDF-ENG
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