Rewritten version of the previous case, Xerox Corp: Customer Satisfaction Program. Does not provide the update and no new content is added. New (A) and (B), the structure of the question simply isolates warranty. "Hide
by Melvin A. Menezes, John D. Serbin Source: Harvard Business School 18 pages. Publication Date: February 23, 1994. Prod. #: 594109-PDF-ENG
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