Reengineering was introduced in CIGNA Corporation in 1988. CIGNA has entered the second attempt reengineering waves through a large project in CIGNA P & C, one of the big companies CIGNA's website. P & C has been in a financial crisis, and as a result has brought in a new executive team in 1991 to lead the transformation effort. This case examines the phase transformations P & C, P & C business in the process of modernization, their use of information technology in the form of client / server architecture to support strategy and the use of the Balanced Scorecard to manage transformation. Gifts efforts during P & C as of January 1995 -. Marking the end of the first stage (analysis and design), and look forward to Phase 2 (implementation) "Hide
by Richard L. Nolan, Donna B. Stoddard, Eliza Martin, Chiara Francalanci Source: Harvard Business School 25 pages. Publication Date: August 3, 1995. Prod. #: 196059-PDF-ENG
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