In 1993 Booz.Allen & Hamilton left his previous, highly local organizational structure. This was motivated by the desire to serve global customers more effectively and provide greater value to customers with more localized business by collecting best practices from around the world. After a plan called Vision 2000, the firm established a comprehensive staffing pools based on industry and functional (strategy, operations, or information technology) expertise in each of the three major regions, the Atlantic (containing Europe and North America), Asia-Pacific-Japan and Latin America. In personnel each customer interaction, the partners considered all available staff within their regions trying to provide the best consultants on the project, no matter where they are. The company also changed the compensation and evaluation methods, segmentation strategy and program development staff to match her more integrated service delivery. New systems and programs for the exchange of intellectual capital between consultants increased the firm's ability to provide value. "Hide
by Gary W. Loveman, Jamie O'Connell Source: Harvard Business School 19 pages. Publication Date: October 20, 1995. Prod. #: 396031-PDF-ENG
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