This case focuses on solving Sideco management team is faced with customers when its newly acquired and the privatization of water and sewerage companies neglect to pay their bills. Describes efforts to make the old style of Argentine construction and engineering companies in the customer-oriented manager, utilities and infrastructure projects. A key theme transforms the culture and values of the organization and its employees. "Hide
by Lynn Sharp Paine, Harold F. Hogan Jr. Source: Harvard Business School 41 pages. Publication Date: January 5, 1998. Prod. #: 398081-PDF-ENG
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