Dutch firm of professional services Schuberg Philis has for years turned into a well-known player in the Dutch market of IT outsourcing and regularly wins high customer satisfaction ratings. Increasing volume and 100% promise to customers increased pressure on non-hierarchical group of engineers, as well as the rate of employment, which some fear may dilute their corporate culture. Three owner-directors must decide whether it is time to stop acquiring customers for some time to "get its house in order." At that point, however, one of Phyllis Shuberg, perhaps the most important business opportunities still arise. "Hide
by Thomas J. DeLong, Daniela Beyersdorfer Source: Harvard Business School 14 pages. Publication Date: March 26, 2012. Prod. #: 412092-PDF-ENG
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