The most important contribution of management in the 20th century was to increase manual labor productivity fifty times. The most important contribution of management in the 21st century will be to increase the knowledge of labor - hopefully by the same percentage. While this is extremely low, and in many areas (nursing, for example, or design engineers in the automotive industry) is actually lower than it was 70 years ago. Until now, almost no one spoke to him. However, we know how to increase - and quickly - the performance of knowledge workers. However, the methods are completely different from those that have increased the productivity of knowledge workers. "Hide
by Peter F. Drucker Source: California Management Review 17 pages. Publication Date: January 1, 1999. Prod. #: CMR143-PDF-ENG
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