Considers the implementation of a new patient care delivery model in Massachusetts General Hospital. The use of clinical and financial data to explore various options for the human, non-physician health care providers and understand the challenges of change management for several specialties in the hospital. The latter was appointed senior vice president of patient care Care, Jeanette Ives Erickson must decide whether the model for patient care is the best way to improve service and reduce costs in the extreme pressures of the budget and rapidly changing environment of health. "Hide
by Amy C. Edmondson, Richard Bohmer, Emily D. Heaphy Source: Harvard Business School 23 pages. Publication Date: March 18, 1999. Prod. #: 699154-PDF-ENG
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