This case shows how the two operating divisions, transport and police to translate the high-level corporate scorecard for the city in the departmental balanced scorecard. The Transportation Department should be well-structured approach designed to link the initiatives taken at the departmental and local levels to achieve a high level of strategic objectives. The Police Department uses a system of indicators to make a complete change of culture, with a particular police station on the Prevention of Crime and the building of community and from its earlier emphasis on working with crimes after they occur. This suggests two very different approaches to refine the indicators placed in local departments operate. "Hide
by Robert S. Kaplan Source: Harvard Business School 20 pages. Publication Date: March 29, 1999. Prod. #: 199043-PDF-ENG
