Arcadia Medical Center recently appointed medical director of operations for the Department of Emergency Medicine noticed a gradual increase in the length of time it takes for patients to be seen, and their care is complete. He is often seen patients who are waiting for their litter in the corridor, in order to expedite patient care. It is becoming increasingly difficult to maneuver through the crowded emergency room for routine patient care activities. Examined how to improve the congestion problem, the medical director of operations established team to analyze the situation and make recommendations for the implementation of changes. "Hide
by Raul Chao, Courtney Terry Source: Darden School of Business 12 pages. Publication date: April 25, 2012. Prod. #: UV6039-PDF-ENG
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