Britain’s National Health Service Jettisons Choose and Book System Case Study Solution
Problem Statement
National Health Service was one of the most successful organizations to provide health care facilities like community health services. The services also included nurses and personnel, hospital services and dental staff. However, the main issue faced by the industry was the fact that the Choose and Book services was not good to increase the referrals for the patient’s overtime.
Therefore, for that, NHS was unable to increase the ratio of appointments of the patients due to the lack of proper time to utilize. It also means that the patients were not providing the proper time to spend for the services being offered. So, which showed that an additional cost of services under the extra time bear the industry of around 365 million during the year of 2014. Thus, if the current scenario would be implemented in the future then it can be said that the Health industry would suffer a huge loss and may have a negative impact over the economy.
Introduction
The case illustrates an importance of discussing the issue of the Healthcare services with regard to the facilities and information systems they implemented. The main rubric of the study is to analyze the performance of the fourth largest employer in the world that is named as National Health Service, it provides various medical facilities in terms of providing the nursing, personnel for healthcare, also deals with community health services as well as hospital services like dental staff.
Excluding the introduction of an organization, it seems that the system used within an industry was not considering good for the organizational development. An old-school fashion of using Choose and Book was utilizing by the firms and independent healthcare services. On the other side, majority of the old patients were not experiencing the quick results performed by the organizations. Therefore, for further elaboration, it seems that these patients suffered from late timings to process their referrals and appointments, also they difficult to navigate the existing systems subjected to disgruntled actions.
Thus, in order to improve the results and put the margins of the acceptance of referrals and appointments more than the expected one, the new integrated system and the application programming interfaces would allow to boost the efficiency of the results and manage to handle all the requests proposed by the related patients overtime. This system would be able to increase the rate of around 80% of referrals as well as appointments based on an ability to integrate the various systems in a same pace.
It would also decrease the additional costs of papers and other process material that would increase by the extra time. The implementation of this system would also subject to increase the power of the service providers to take decisions in order to improve the results instead of focusing on the direct queries and demands by the patients.
So, it is concluded that if such system would be launched in the future than it can be said that the organizations in the relevant industry would increase the efficiency of their information systems and to sustain the operations similar to their demand, also to decrease the additional costs of extra time allocated to the patients or subjected to incorrect timings. It would also allow to build an incentive program for the physicians regarding to reward to charge penalties based on the performance criteria.
Case analysis
Problems faced by NHS
From the following situation, it has been analyzed that an organization faced various factors regarding the slow process of the administrative system as well as decrease the referral and appointment rates of the patient’s overtime. For the extraction of the problem, it shows that these problems raised through the inability of the system to boost the efficiency ratio of the patients related to the given time. One of the senior cardiologist also suggested that the main root cause of such problem was the lack of timings being followed, also the patients were not able to manage their time according to the fixed period they offered to attend the appointment.
Their analysis is mainly focused on the lack of system development and the inefficiency of an information technology system. Under the management’s perspective, it shows that such incorrect timings were directly proportional to the facilities being offered by the staff. It also means that a lack of competency of the management pushed the system to increase the cost of the additional timings and to exploit the information system out of control.
Britain’s National Health Service Jettisons Choose and Book System Harvard Case Solution & Analysis
From the organizational and technological perspective, it seems that an old-school system had been involved to sustain the operational flow, the old technology was not allowing to boost the efficiency of the patient’s referral and appointment rates because of the fact that a paper work was still used to cover the activity that required more time to deliver properly. So, with the lack of management competency, structure and the poor technology, the system should need to redesign in terms of digital technology under which no need for the paper work would be allowed to execute the operational activities and to manage the referrals and appointment by the use of an old administrative system...........................
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