For five weeks, Michael "Mac" Ling was in Lexington, Virginia, Darden Plant Engine Plant (DMW), interviews facility managers, quality experts, maintenance managers and maintenance personnel. He was investigating a mysterious problem: how was the penetration of dirt paint on trucks built at the site - and how to stop it. Small particles cause major and expensive problem. Almost every one of the three trucks had to be reworked because of dirty paint costs a few dollars to several hundred dollars per car. The student should develop some hypotheses about the causes of the problems. "Hide
by Elliott N. Weiss, Andrew GOnce Source: Darden School of Business 11 pages. Publication Date: Mar 08, 2001. Prod. #: UV3552-PDF-ENG
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